Welcome to Gruppo Pagoni website where our products are available for sale under the name Gruppo Pagoni (hereinafter the “Company”), a Greek company based in Athens, 316 Vouliagmenis Avenue & 1 Agiou Vasiliou Street 173 43 Athens, Greece, General Electronic Commercial Registry 12189460100.
2. General Information
The visitor of this website recognizes and unreservedly accepts all the above by only navigating and / or using the services of this website.
3. Description of our Services
Our website exclusively retailing top fashion brands. The company reserves the right to freely choose the products it retails on its website and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out, as well as modify, renew and/or withdraw at any time and without prior notice an /or compliance with a deadline.
4. Products’ and services’ availability
The products and services offered for sale through this website are available and delivered in Greece, Cyprus and European Union.
If you wish to order products from a non-EU country, please email us at [email protected] and we will try to satisfy your request.
5. Receiving and completing your orders
At Gruppo Pagoni we take every possible measure for the availability of our products as they appear in our website. However, there is a possibility where a product displayed on our website is not finally available or is not available within the delivery time reported on our website, for reasons beyond our control (such as a sudden lack of our supplier’s stock).
For this reason and in order to fully inform and protect you as much as possible from unforeseen events, the orders are completed as follows:
a) Submitting your order: You can navigate in our online store, freely choose the products of your choice, and place them in your shopping cart.
Then, following the steps that are indicated to you each time, you should proceed with the submission of your order to our company. In order to provide you a higher quality of services and to facilitate your future purchases, during your first order you register as a user of Gruppo Pagoni, filling in the personal information requested in the respective registration form.
After completing your purchases, fill in all the details of your order that appear on the order form. All information sent to our company falls under the strict policy of protection of your personal data adopted by our company and is collected and processed with diligence, only in order to fulfill our contractual obligation.
Upon submitting your order, an automated e-mail message appears, containing the details of your order that our company will receive, which is also sent to the e-mail address you have stated to us. All your orders received by us subject to the availability check of the products included in your order (this check is performed after the start of the processing stage following your order). By receiving your order and by automatically displaying of the content of your order, our company has not processed your order yet.
b) Order processing: During the processing of your order, the availability of all the products included in your order is checked.
i) In case of availability of all the products included in your order within the delivery time mentioned in our website, you will receive a message to the e-mail address you have stated, which will confirm your order and will include all the details of it. The shipment of the products will then take place based on the delivery schedule of our partner courier company.
ii) In case any of the items you placed in your order request is not available and/or a product will be available after the delivery time listed in our website, our Company will contact you either by email at your email address or by direct telephone call through its representative (or in all the above ways) in order to inform you on any modification, correction or cancellation of your order.
If it is not possible to contact you within 10 days of sending your order request, your order will be automatically canceled, and you will have to submit your order again. In case of any new order (modified or not), a new email will be sent to you and this email will be the confirmation document of your order, based on which the latter will be executed. The shipment of the products will then be made according to the delivery schedule of our partner courier company.
iii) Our Company may contact you via e-mail and/or mobile phone, which you have stated to us during your registration, throughout the processing of your order, until the delivery of your order to you, for any issue concerning the receipt, processing, execution, transfer of your order and/or payment and/or return of products or for any other reason related to your order.
The parties agree that such communication (via e-mail and / or text message to your mobile phone-sms) also covers the legal requirements for your written notification, information, order confirmation, where and when required by law. In case you wish to express any objections, or you wish us to provide you with clarifications on the content of a message you have received above, but also for any other reason, you can contact us at the following phone number+30 2109797700 or via e-mail at: [email protected]
6. Payment methods
In order to provide you with the best and most complete service, our company offers different payment options for the products you are interested in buying, which, as analyzed below, are related, among other things, to the processing time of your order request and/or time of sending the product to you.
Once you have decided which payment process suits you, select the appropriate payment method at the appropriate point on your order request form and enter your required details if needed. The collection and processing of the payment details that you send us fall under the strict policy of protection of your personal data that our company adheres to and are collected and processed with complete security and diligence and only after the consent that you provide us with sending the order request.
Especially for credit card payments, all the necessary security measures are taken, ensuring the maximum possible protection in your electronic transactions and securing your payments, always in cooperation with the cooperating financial institutions.
These are the available payment methods:
- Direct Bank Transfer
- Cash on delivery (only for Greece)
- Stripe (Credit or Debit Card, Apple Pay)
- Eurobank (Credit Card or Debit Card Payment)
7. On-line product return process
For the return of products whose order was placed online, regardless of the reason, the return will be made after sending an e-mail to the address [email protected] stating the reason for your return, providing an Iban bank account number accompanied by a beneficiary name and always within the deadline and under the conditions set in the product return policy (Article 8)
8. E-shop products return policy
You have the right to return the product you received within 15 calendar days without justification from the day you received it, at no cost at all, except for return costs (courier, shipping, postage or other), which will be done at our own risk and your own expenses (unless otherwise specified from time to time by our Company, for all the products or specifically for certain ones).
Prerequisites for exercising the right of withdrawal within 14 days is that the product has not been used and all items are returned in excellent condition in which they were received, without damage, without any defects (subject to the return of a defective product), complete and within their packaging, while still having to be accompanied by all the necessary documents.
The declaration of withdrawal is exercised in writing by completing the relevant form and sending it to the email address: [email protected].
b) Policy for the return or replacement of defective products
i) Our company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to be delivered without damage. In addition, our company takes all the necessary measures (in cooperation with its suppliers and carriers) so that these items are sent in special packaging that fully protects them from any damage during transport and / or storage. In very rare cases, however, there is a risk that one of these products will wear out when shipped to you. In addition, in very rare cases there is a case to receive a product with a defect. For this reason and regardless of your above right of withdrawal, which is not affected, we invite you to check the products upon receipt.
ii) In case you receive the product without expressing any specific reservation, it means that you have unreservedly received the product from our company. However, in case you find that there is damage and / or a defect in the product, then you can inform us by contacting us at e-mail: [email protected] and / or by phone at the contact phone: +30 2109797700 stating if you wish to have a new product shipped to you for replacement or if you wish to exercise your right of withdrawal.
iii) In our effort to meet the expectations of our customers in the products they choose from Gruppo Pagoni, we offer the possibility of returning all products, for their replacement or full refund within 15 calendar days from the day of delivery of the products based on the receipt documents.
We fully refund the money corresponding to the value of the order or we undertake the replacement of the product with the correct one with our own shipping costs and shipping to you the correct one. If no error occurs on the part of our company, only the amount corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the consumer.
Your refunds will be made within 30 days of the return and receipt of the products by us. Refunds are made via the credit card you used, or through the PayPal service (in case you made the payment through this service), alternatively you need to tell us the bank account in which you wish to make the deposit. Return proof is required for returns. In case of invoice issuance, the return must be made with a delivery note. Before returning the product, you should contact us at: +30210 9797700 or [email protected]
Please note that we can refund you if the returned products meet all the above conditions and are in good condition for sale. The consumer is always responsible for sending the product back to our facilities.
9. Stores products return policy
The consumer has no obligation to pay if they do not receive the legal document (receipt-invoice).
Product exchanges are accepted up to 2 times and within 14 days from the date indicated on the relevant receipt and only upon presentation of the receipt or charge card, if the product meets the conditions started below.
No cash refunds.
No returns are accepted for underwear and swimwear , as well as for products that have been purchased in another country or have been altered in any way.
Products purchased from the Eponymo Outlet in McArthurGlen should be returned inly there. Products purchased from full price Eponymo Stores cannot be returned to Eponymo Outlet in McArthurGlen.
b) Reserved items – Down payments.
Products without a down payment can be reserved up to two (2) working days.
Products with a down payment can be reserved up to fifteen (15) calendar days. The monetary value of the down payment is valid for one (1) calendar year.
10. Possibility to cancel the order
You can cancel your order in the following situations:
a) Before sending / receiving the product. Cancellation is possible by sending an e-mail to: [email protected]
b) After receiving the product. You can exercise your right to withdraw within 15 calendar days as defined above (paragraph 8.1).
11. Website usage, functionality and content
b) Content of this website: Gruppo Pagoni takes every possible care for the correct publication and display of information regarding the products it promotes through. Our company is in no way responsible for any errors in the operation of the online store in the listed and displayed information (such as the indicative price, availability, photo, type, etc.) that may be indicatively due to technological failures- errors, typographical and / or “human” errors and / or incorrect information from suppliers, even through negligence. If you find an error before and / or after the completion of your order, we invite you to send a relevant e-mail to the following e-mail address: [email protected] and / or contact us at tel: +30 2109797700 In any case, however, if you find an error, we invite you not to send an order request before notifying our company and clarifying this issue.
Our company reserves the right, and the visitor of our website accepts it, to modify the listed prices and to change and / or withdraw the offers at any time, with or without prior notice to the consumers of Gruppo Pagoni.
12. Intellectual Property Rights
The entire content of Gruppo Pagoni’s website (except for those elements that belong to third parties, e.g. copyrights of third parties, partners, organizations, etc.), i.e. indicative and not restrictive texts, photos, drawings, commercial and financial data, programs, all kinds of files, marks / logos, the format (layout) of Gruppo Pagoni etc., are subjected to intellectual property rights and are protected by the relevant provisions of Greek and European Law and applicable international conventions on intellectual property.
Under no circumstances should their appearance and promotion on this website be construed as a transfer and / or assignment of their license and / or right of use. Based on the above, therefore, it is expressly prohibited to copy, distribute, transport, process, store, reproduce, republish, modify and any related action on the above data, without any explicit prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and negative damage caused to it, in accordance with the provisions of current legislation.
The visitor of Gruppo Pagoni’s website accepts and acknowledges that the company has the ability to commercialize (either by itself or by third parties) all the data displayed on the website, as well as the modification of this data whenever it wishes, with or without prior notice to Gruppo Pagoni’s visitors.
13. Company’s policy for personal data
The protection of your personal data is of great importance to our company, and we treat them as a top priority.
Click here to learn about our company policy regarding personal data.
14. Security of data and transactions
Our company recognizes as a major issue the security of data and transactions and therefore takes all necessary measures to ensure them. The website protects its members from any data interception with the method of data encryption. Consumer information is not disclosed to third parties and when you browse the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all procedures of transaction and sending of your personal data to and from Gruppo Pagoni, as shown in the shopping cart, or on the account creation page of the registered user, or in the order form.
In addition, during the process of making credit card payments, the data of this card is protected with 128bit encryption protocol (SSL). The data remains encrypted and is not disclosed to any third party.
The codes used for your identification are a) the Password (e-mail or username) and b) the Personal Security Code (password), which provide you with absolute security access to your personal information. You can change the above codes at any time and as often as you wish.
The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise our company is not responsible for the use of your secret, personal code by an unauthorized person. For security reasons, we recommend that you change the above codes at regular intervals and avoid the use of the same and easily traceable codes, using, if possible, not only letters and numbers but also symbols for the creation of your codes.
15. Limitation of Liability.
The consumer fully and unreservedly accepts the exclusive right of the company to terminate the use of his / her passwords / services in the services of Gruppo Pagoni and to terminate the provision of the content and information of Gruppo Pagoni whenever it deems it (the company) that these terms are violated by the consumer or that are carried out or there are indications and / or complaints that illegal acts or omissions are carried out by him. It may also suspend or modify the operation of this website, in whole or in part, permanently or temporarily, at any time, with or without prior notice to the visitor of Gruppo Pagoni. The company and its partners make every effort, within the framework of the technological control they carry out at regular intervals, so that the services, the content and the transactions of Gruppo Pagoni are carried out smoothly and without interruption and to maintain the high level of security that has. However, it is not responsible in the event that for any reason, including negligence, the operation of Gruppo Pagoni is interrupted or becomes difficult and / or impossible to access or if, despite the security measures, “viruses” are detected or other malicious software and transmitted to the user / visitor terminals, or if third parties, unauthorized persons, interfere in any way with the content and operation of the store, or make it difficult to use, causing problems in its proper operation or stealing information that concern personal data of customers and registered users of this website.
Furthermore, the company has no responsibility regarding the consumer’s communication with third parties that may be advertised on Gruppo Pagoni, while it is not responsible for any issue arising from the possible conclusion of any commercial transaction between the consumer and the third advertiser. Also, our company is not responsible in any case for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative which is indicative and not restrictive, divisive and/or cumulative consists in loss of profits, data, lost profits, monetary satisfaction, etc.) by consumers / visitors of Gruppo Pagoni or third parties, due to a reason related to the operation or not and/or the use of this website and/or inability to provide services and/or information available from the company through this website, and/or from any unauthorized interventions of third parties in products and/or services and/or information available through it and/or created security gaps. In any case, if any of the above is due to a proven deceit of the company, the company is only liable to cover any positive loss of the injured party that arises and is directly related to the above and the deceit of the company.
16. Links with other websites
Gruppo Pagoni may contain references to websites, for the content and services of which the company is not responsible, nor does it guarantee their permanent and secure accessibility. Therefore, for any problem that occurs during the visit / use of these websites, the user / visitor must go directly to the respective websites, which have the sole responsibility for the correction of this problem. The company in no case should be considered to accept or adopt the content or services of the websites and pages to which it refers or to link to them in any way. For any problem that arises during the visit of the above websites, the administrator / owner of this website is solely responsible.
17. Force majeure issues
Our Company bears no responsibility for any failure to fulfill or delay in the fulfillment of any of its obligations that has been caused by events which are not subject to its reasonable control (Event of Force Majeure). A Force Majeure event is any act, event, impossibility, omission or accident that is not subject to reasonable control and includes specifically (but not restrictively) the following:
a. Strikes or other trade union actions.
b. Social turbulence, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, landslide, epidemic, pandemic or other natural disaster.
d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
e. Inability to use public or private telecommunications networks.
f. Acts, decrees, laws, regulations or government restrictions.
g. Any strike, damage or accident of the shipping and postal services or other means of transport. The fulfillment of our company’s obligations by any Contract is considered to be suspended for the period of the Force Majeure Event and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable our obligations under our contract to be met despite the Force Majeure Event.
18. Other terms
a) Jurisdiction – Applicable Law: For any dispute that may arise regarding the operation and use of the website, if it is not possible to settle it by consensus, the Courts of Athens are competent. For any dispute regarding the interpretation and application of these terms and conditions, as well as for any other issue regarding the use of Gruppo Pagoni’s website, Greek Law is applicable.
For the above consensual settlement, the consumer of Gruppo Pagoni can contact the Electronic Dispute Resolution Platform (EDR) via the internet, at webgate.ec.europa.eu/odr/ which is directly connected to the competent independent Authority “Consumer Advocate” (//www.synigoroskatanaloti.gr). On this platform the consumer can submit a request for the resolution of the dispute, in which case Gruppo Pagoni can then be called by the competent Authority to the following e-mail address: …………….. ……..
In any case of non-conciliatory settlement of the dispute through the EDR platform, the civil courts as defined in clause 17a are competent.
b) Term Validity: If any of the above terms is or becomes invalid, the remaining terms of this Agreement will not be affected.
d) Interpretive term: At any point herein the refund and / or credit to the consumer’s account is foreseen, this is always understood as interest-free.
f) Delay in exercising a right: Any delay in exercising part or all of the rights deriving from these terms by the parties (company and consumer) does not result in a weakening or waiver of that right which may be exercised at any later stage and at the reasonable judgment of the beneficiary.
g) Acceptance of terms: The user / consumer / visitor / member of our website declares that he has read these terms which he accepts in their entirety and acknowledges that they govern all the services provided by Gruppo Pagoni, throughout the navigation at this website.